SUMMARY:
The NetSuite Administrator is a critical role in ensuring the NetSuite platform is tailored to business needs and operates at peak performance while providing exceptional user support across the organization.
ESSENTIAL FUNCTIONS:
Data Management & Optimization:
- Manage and organize digital data within NetSuite to ensure accuracy, accessibility, and optimization for business processes.
- Regularly monitor and improve data integrity and efficiency across various departments (finance, sales, inventory, etc.).
- Perform regular audits of the system's data to maintain consistency and accuracy.
System Customization & Configuration:
- Tailor NetSuite ERP, CRM, and eCommerce solutions to align with business needs and operational requirements.
- Customize dashboards, forms, fields, records, reports, and workflows to improve user experience and system performance.
- Design and implement custom solutions for complex business requirements, ensuring scalability and future-proofing.
User Support & Training:
- Provide expert-level support and troubleshooting to internal users, addressing any issues or challenges they encounter with the NetSuite system.
- Lead user training sessions and develop training materials for onboarding new users and supporting ongoing professional development for existing staff.
- Serve as the primary point of contact for NetSuite-related inquiries across departments.
Troubleshooting & System Maintenance:
- Proactively identify and resolve system issues, glitches, or performance bottlenecks to ensure uninterrupted business operations.
- Manage system updates and patches to ensure the NetSuite instance is running the latest versions and improvements.
- Coordinate with vendors and internal teams to resolve complex system issues and perform root cause analysis for recurring issues.
Collaboration & Cross-Functional Integration:
- Work closely with various departments (Finance, Sales, Operations, IT) to understand their business processes and translate these into NetSuite configurations and customizations.
- Lead system integration projects and work with third-party vendors to ensure seamless data flow between NetSuite and other software systems.
Continuous Improvement & Optimization:
- Stay current with the latest NetSuite developments, industry trends, and best practices to drive continuous improvements within the system.
- Collect feedback from users to identify pain points and opportunities for process improvements.
- Implement enhancements that improve system functionality, user satisfaction, and overall efficiency.
- Guide, lead, and mentor others, actively demonstrating company values.
Any other duties of similar or lesser nature as required.
COMPETENCIES, SKILLS AND ABILITIES:
- Strong proficiency in NetSuite Reporting & Analytics (Saved Searches, KPIs, and Dashboards).
- Advanced understanding of NetSuite data migration, integrations, and import/export processes.
- Solid knowledge of NetSuite’s data model and ability to troubleshoot complex data-related issues.
- Experience with NetSuite implementation and ongoing system maintenance.
Technical Skills:
- Familiarity with basic programming and scripting (SuiteScript) is a plus, though not mandatory.
- Advanced Excel skills and ability to manipulate large data sets.
- Experience working with NetSuite’s SuiteTalk (Web Services API) and SuiteAnalytics Connect is a plus.
Soft Skills:
- Excellent problem-solving and analytical thinking skills to troubleshoot issues and optimize system performance.
- Strong interpersonal and communication skills to effectively collaborate with both technical and non-technical stakeholders.
- Ability to train and mentor staff and translate technical details into understandable concepts for non-technical users.
- Strong organizational skills with meticulous attention to detail.
- Self-motivated, with the ability to manage multiple projects and deadlines in a fast-paced environment.
EDUCATION / EXPERIENCE:
- At least 5 years of hands-on experience working with NetSuite, including system administration, customizations, and integrations.
- Proven experience in configuring and maintaining custom record types, fields, forms, reports, workflows, and roles within NetSuite.
- Deep knowledge of NetSuite ERP, CRM, and eCommerce modules, with hands-on experience in financial modules (A/R, A/P, GL, revenue recognition) and reporting.
Certifications:
- NetSuite Administrator Certification is highly preferred. Other relevant certifications (e.g., Suite Foundation, Suite Cloud Developer) are a plus.
SUPERVISORY RESPONSIBILITIES:
The NetSuite Administrator will be expected to answer questions from the team and may also assign duties and delegate tasks as required based on workload.
LANGUAGE SKILLS:
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use a mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee regularly works in an office environment in a clerical setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
TRAVEL REQUIREMENTS:
This position may require periodic travel.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.
